FAQs

YOU ASK THE QUESTIONS... 

Should I send front or hind shoes?

It is entirely up to you and your personal preference. We can work with both front and hind shoes. Front shoes do have a typical rounded horseshoe shape, which does look great.

Does it matter what condition the shoes are in?

No, we are able to restore old rusty shoes back to shine.

What type of shoes can you work with?

We work with both steel and aluminium horseshoes.  

Please be aware that if you are sending shoes with stud holes, the shoe itself will plate beautifully but the stud hole thread may not have 100% coverage.  This can sometimes be the case with small areas of shoes with heels too.

How do I send the horseshoe(s) to you?

Tagged Horseshoe

Once your order has been placed, tie a tag to your horseshoe and write your name, return postage details, phone number(s), email address, plating request and what you would like engraved on it.  Then post or courier it to Horseshoe Mementoes, the details will be sent to you in your order confirmation email.

If you are sending a horseshoe from within NZ, we recommend using a $5 NZPost prepaid bubblebag.

How long does it take to receive the finished work?

The completion of a piece of work is an involved process, which usually takes up to 3 weeks to complete plus shipping time.  Leading into Christmas, please allow up to 4 weeks plus shipping timeframe.

Do you ship overseas?

Yes, shipping costs are included in the shopping cart.  

Please be aware that if you have ordered from outside New Zealand, your item may be held at customs for inspection, delaying the delivery time, and you may be charged a customs fee or import tax or similar. Unfortunately, there is nothing I can do about customs clearance - customs laws make the importer (the buyer - you!) responsible for these fees.  

Can I send you my used horseshoe from another country?

Yes. If you are sending a horseshoe from overseas we recommend that you give it a thorough scrub to remove any dirt/stones/grass/seed. Particularly in the nail holes which is where dirt can get trapped.  New Zealand Ministry for Primary Industries will inspect the horseshoe upon arrival into the country.  Any horseshoes that have not been thoroughly scrubbed will be sent away for fumigation which incurs a NZ$60 fee and causes a time delay.  The sender of the horseshoe will be notified and requested to pay the fee in advance of the treatment taking place.

Please ensure that you make a clear customs declaration on the package, write that it contains a ‘used horseshoe that has been scrubbed and cleaned’.

Horseshoe Mementoes will notify you as soon as your horseshoe has been received.  You will also be notified once the work has been completed and the horseshoe has been dispatched back to you – along with a courier tracking code so that you can trace the parcel.

Please be aware that if you have ordered from outside New Zealand, your item may be held at customs for inspection, delaying the delivery time, and you may be charged a customs fee or import tax or similar. Unfortunately, there is nothing I can do about customs clearance - customs laws make the importer (the buyer - you!) responsible for these fees.  

Can I cancel or change my order?

Once an order has been placed and payment received, you cannot cancel it. If you want to change your order you can do so before we receive the horseshoe from you.

Can I track my order?

When we dispatch your order, you will receive an email containing an expected delivery date and the information you need to track the parcel.

I would like to order a horseshoe, but I don’t have a horseshoe to send to you, can you provide a horseshoe for me?

Yes, please advise in the 'note to Horseshoe Mementoes' section of the shopping cart.

Do you sell gift vouchers?

Yes.  Please email us at horseshoemementoes@gmail.com and we will send one to you.

Can I get a rusty horseshoe framed?

Yes, we can frame a rusty horseshoe. Please email us at horseshoemementoes@gmail.com for a price.